As you may recall we released our first app, Sunrise BI, in iTunes, this past April. This iPad app allows users to experience feature-rich data that spans multiple roles. It’s really a sandbox of dashboards for users to experience themselves with pre-loaded data that is useful for professionals in retail, customer service, finance, sales, and sourcing.
Just a couple of weeks ago we released our second iTunes app, Sunrise Global Support. This one is an iPhone app that can be used by our Global Support customers. Our business intelligence team used MicroStrategy Mobile to create an engaging experience that allows our customers and staff to take immediate action with their support data, right from their phone. Customers can analyze their ticket activity and sort tickets by status, priority, or support representative, as well as contact their Global Support team from within the application.
Global Support provides customers with an exclusive support team for their Microsoft Dynamics AX Solution. Support resources consist of Support Analysts, Development Resource Services, and Infrastructure Technical Services. With these services, Sunrise Technologies’ customers can create an infrastructure that supports their Microsoft Dynamics AX environment 24/7, while eliminating the need to hire in-house technical experts.
With the app users can see a high level visual overview of support ticket activity on a weekly, monthly, and yearly basis, as well as allowing authorized users to search and view details on a specific support ticket. Customer satisfaction is a priority to us and we will continue to provide services that help make our customers jobs easier.
If you are a Global Support customer of ours I’m sure you know about the app already. Not a Global Support Customer? Reach out to me at email@example.com to learn more!